Privacy Policy

To provide exceptional logistics services, we collect:

• Full name, contact details, and identification
• Complete pickup and delivery addresses
• Shipment specifications and contents
• Secure payment information
• Communication and support records
• Technical data for service improvement

Your information enables us to deliver superior service:

• Real-time shipment processing and tracking
• Automated delivery updates via multiple channels
• Secure payment processing and GST invoicing
• Service quality enhancement through analytics
• 24/7 dedicated customer support
• Legal compliance and regulatory requirements

We implement robust security measures:

• 256-bit SSL encryption for all data transfers
• Secure cloud infrastructure with regular audits
• Role-based access control for employees
• Regular security assessments and penetration testing
• Data anonymization for analytical purposes
• Incident response and breach notification protocols

Data sharing is limited to essential service providers:

• Verified delivery partners for shipment execution
• Certified payment gateways (PCI DSS compliant)
• Customs and regulatory authorities for international shipments
• Legal entities when required by Indian law
• Analytics providers (with anonymized data only)
• Customer support and communication platforms

Under Indian privacy laws, you have the right to:

• Access your personal data in a structured format
• Request correction of inaccurate information
• Complete data erasure (right to be forgotten)
• Withdraw consent for data processing
• Data portability to other service providers
• Lodge complaints with the Data Protection Board

We retain data only for legitimate business needs:

• Active shipment records: 2 years post-delivery
• Customer account data: Until account deletion
• Financial transaction records: 7 years (Income Tax Act)
• Legal compliance documents: As per statutory requirements
• Marketing consent records: Until withdrawal
• Inactive customer data: Auto-deleted after 24 months