KVA Logistics Privacy Center
Privacy Policy
Your privacy is our priority. This policy outlines how we collect, use, and protect your personal information in compliance with Indian regulations including the DPDP Act 2023.
1
Information We Collect
- Full name, contact details, and identification
- Complete pickup and delivery addresses
- Shipment specifications and contents
- Secure payment information
- Communication and support records
- Technical data for service improvement
2
How We Use Your Data
- Real-time shipment processing and tracking
- Automated delivery updates via multiple channels
- Secure payment processing and GST invoicing
- Service quality enhancement through analytics
- 24/7 dedicated customer support
- Legal compliance and regulatory requirements
3
Data Protection & Security
- 256-bit SSL encryption for all data transfers
- Secure cloud infrastructure with regular audits
- Role-based access control for employees
- Regular security assessments and penetration testing
- Data anonymization for analytical purposes
- Incident response and breach notification protocols
4
Third-Party Data Sharing
- Verified delivery partners for shipment execution
- Certified payment gateways (PCI DSS compliant)
- Customs and regulatory authorities for international shipments
- Legal entities when required by Indian law
- Analytics providers (with anonymized data only)
- Customer support and communication platforms
5
Your Legal Rights (DPDP Act 2023)
- Access your personal data in a structured format
- Request correction of inaccurate information
- Complete data erasure (right to be forgotten)
- Withdraw consent for data processing
- Data portability to other service providers
- Lodge complaints with the Data Protection Board
6
Data Retention Periods
- Active shipment records: 2 years post-delivery
- Customer account data: Until account deletion
- Financial transaction records: 7 years (Income Tax Act)
- Legal compliance documents: As per statutory requirements
- Marketing consent records: Until withdrawal
- Inactive customer data: Auto-deleted after 24 months
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Data Protection Office
Our dedicated Data Protection Officer ensures compliance and addresses your privacy concerns promptly.
Phone
+316872022074
KVA Logistics
Registered Office: Mumbai, Maharashtra, India
Version 2.1 • Effective Feb 2, 2026
Reviewed annually
© 2026 KVA Logistics Pvt. Ltd.
GSTIN: 27AAECK1234M1Z5